Widely covered in the news, Google had a ~50 minute downtime in the December 14 early morning (Pacific Time) where most of its services (GMail, Youtube, Google Drive, etc.) with exception of Google Search is down.

Today, we received additional reports where emails sent to GMAIL.com email accounts are getting bounce back saying the recipient does not exist. You can see example of support request here:

5.1.1 The email account that you tried to reach does not exist. Please try
5.1.1 double-checking the recipient's email address for typos or
5.1.1 unnecessary spaces. Learn more at

Action: failed
Final-Recipient: rfc822;

Summary: If you are seeing bounce back from Gmail addresses from your mail service, please note that this is an issue with the recipient’s GMail service, not with your mailbox. Google is likely still recovering from and having lingering issues that may or may not be related to the Dec 14 downtime issue.

If you are seeing bounceback from non-gmail services, then it is another issue.

Solution: Try re-sending the email again in a few hours or the next day. We do expect Google to fix this in a timely manner, given the severity of this issue.

If you have any questions please feel free to contact your support / sales representative. Or support@restobox.com

里歐 LEO

在加入Restobox前,里歐曾任Futureshop的全國銷售精英、多家大型電子通訊商的銷售培訓師。歷經數次創業後,輾轉加入Restobox團隊,並協助打造全新品牌。 沒有IT背景的里歐,將與客戶一同從「銷售角度」思考網站的設計實不實用,從「營銷考量」來評判品牌的定位合不合適。 在這裡,里歐將專業的Sales & Marketing資訊揉合在一起,並用簡單易懂的語言分享給大家一同進步! 里歐個人簡介可參考 https://ca.linkedin.com/in/leo-poon-0849a06b

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